Dispatch & Delivery Health Check

To our valued customers,

We understand many in the community are concerned about the growing threat of Coronavirus (COVID-19). Many sporting codes are experiencing unprecedented challenges, however at Pro Football Group we remain committed to helping Australian chase their sporting dreams and passion, even during these unsettling times.

We have created this page to share any significant news and updates that may have an impact on how you do business with us.

The processes and delays may change at any given time as long as this virus is still active. We will provide any updates as soon as we receive them and do our very best to maintain our high level of service in all areas.

On this page, we will also update you on any delays and impacts due to non-COVID reasons as well.

We look forward to continuing to serve you. Thank you and we hope you all remain safe.

21 JULY 2021 - VICTORIA EXTENDS LOCKDOWN + SOUTH AUSTRALIA ENTERS LOCKDOWN

The Victorian government has announced a seven-day extension lockdown to the State's lockdown - until 11.59pm Tuesday 27th July.

South Australia also moved into a seven-day lockdown - from 6pm on Tuesday 20th July.

Greater Sydney continues to remain in a lockdown until 11:59pm on Friday 30 July.

These lockdowns are beyond our control and may impact order deliveries so we ask for your patience during this difficult time. Please stay safe.

15 JULY 2021 - VICTORIA ENTERS A SNAP-LOCKDOWN + GREATER SYDNEY LOCKDOWN EXTENDED

The Victorian government has announced a five-day lockdown today in a bid to curb the state's growing coronavirus outbreak - from 11.59pm tonight until 11.59pm next Tuesday.

Greater Sydney is experiencing ongoing number of infectious cases in the community, and as a result the lockdown has been extended for at least another two weeks until 11:59pm on Friday 30 July.

These lockdowns are beyond our control and may impact order deliveries so we ask for your patience during this difficult time. Please stay safe.

26 JUNE 2021 - PARTS OF NSW INCLUDING GREATER SYDNEY ENTER A TWO-WEEK LOCKDOWN + TARGETED LOCKDOWNS IN OTHER STATES

Greater Sydney, the Blue Mountains, Wollongong and Central Coast will enter a two-week lockdown as of 6:00pm on 26th June. Our dispatch facility will continue to operate with extra precautions - at this stage we do not anticipate a significant impact on dispatch but will continue to monitor the situation closely. Please note border restrictions with NSW may impact delivery services.

A number of other states and territories have also enforced targeted circuit-breaker lockdowns which may affect deliveries to those areas.

We apologise for the inconvenience these delays may cause and hope the situation improves soon. We hope and pray for everyone's safety.

27 MAY 2021 - VICTORIA ENTERS A LOCKDOWN

    The Victorian government has announced a seven-day lockdown today in a bid to curb the state's growing coronavirus outbreak. The circuit-breaker lockdown will be in place until 11:59pm on June 3. With new border restrictions in place, deliveries to Victorian locations may be affected. We apologise for the inconvenience these delays may cause.

      23 APRIL 2021 - PERTH AND PEEL REGION ENTERS A 3 DAY LOCKDOWN

        The lockdown comes into effect at midnight on Friday AWST and unless there is further community transmission will end at midnight on Monday. With new border restrictions in place, deliveries to Perth and Peel region areas may be affected. We apologise for the inconvenience these delays may cause.

          29 MARCH 2021 - GREATER BRISBANE ENTERS A 3 DAY LOCKDOWN

            The Queensland Premier has announced that from 5pm 29 March 2021, Greater Brisbane region will enter a 3 day snap lockdown. With new border restrictions in place, deliveries to Greater Brisbane areas may be affected. We apologise for the inconvenience these delays may cause.

              22 MARCH 2021 - NETWORK DELAYS | SOUTH EAST QLD & NSW

              • Heavy rainfall is currently causing flooding across NSW and South East QLD, resulting in road closures and delays across all our partner carriers. Our partner carriers have advised this will affect both pick-up and delivery as drivers have been instructed to not drive through areas impacted by floods. The Bureau of Meteorology has advised the rainfall is expected to ease by Tuesday afternoon.
              • Regions heavily impacted by heavy rainfall and road closures include the Hunter, Central Coast, Coffs Harbour and Greater Western Sydney.
              • Your patience is appreciated during this time. He hope and pray for your safety.

              12 FEBRUARY 2021 - SERVICE DELAYS | VIC COVID CIRCUIT BREAKER ACTION

              • Due to new COVID concerns in Melbourne, the Victorian Premier has announced a circuit breaker action from 11:59pm 12 February until 11:59pm on 17 February affecting Victoria. With new border restrictions in place, all deliveries to Victoria will be affected. We apologise for the inconvenience these delays may cause.

              4 FEBRUARY 2021 - SERVICE DELAYS | WA BUSH FIRES

              • Due to bushfires in WA, please expect delays from all service providers as railway track closures affect both freight inbound and outbound to WA, and various suburbs encountering road delays from evacuation orders.

              25 JANUARY 2021

              • Allied Express have reported network disruptions in their Brisbane and Gold Coast depots, impacting transit times for deliveries in and out of these locations.
              • All carriers are experiencing delays. However, most road freight transit times are improving as carriers work through the delivery volume from the peak season backlog.
              • Airfreight delivery services, such as TNT's Overnight Express are experiencing higher transit times due to aircraft limitations, meaning some volume will be transported via road.