Dispatch & Delivery Health Check

To our valued customers,

We understand many in the community are concerned about the growing threat of Coronavirus (COVID-19). Many sporting codes are experiencing unprecedented challenges, however at Pro Football Group we remain committed to helping Australian chase their sporting dreams and passion, even during these unsettling times.

We have created this page to share any significant news and updates that may have an impact on how you do business with us.

The processes and delays may change at any given time as long as this virus is still active. We will provide any updates as soon as we receive them and do our very best to maintain our high level of service in all areas.

We look forward to continuing to serve you. Thank you and we hope you all remain safe.

25 JANUARY 2021

  • Allied Express have reported network disruptions in their Brisbane and Gold Coast depots, impacting transit times for deliveries in and out of these locations.
  • All carriers are experiencing delays. However, most road freight transit times are improving as carriers work through the delivery volume from the peak season backlog.
  • Airfreight delivery services, such as TNT's Overnight Express are experiencing higher transit times due to aircraft limitations, meaning some volume will be transported via road.

21 DECEMBER 2020 UPDATE

Pro Football Group wishes you a Merry Christmas and a Happy New Year!!!

Customer Support Operating Hours are:

  • Mon 21 Dec - Wed 23 Dec: 9am - 7pm AEST (extended hours)
  • Thu 24th Dec: 9am - 5pm AEST
  • Fri 25th Dec - Sun 27th Dec: Closed
  • Mon 28th Dec - Thu 31st Dec: 9am - 5pm AEST
  • Fri 1st Jan - Sun 3rd Jan: Closed
  • Mon 4th Jan on wards: Normal Business Hours

Warehouse Operating Hours are:

  • Mon 21 Dec - Wed 23 Dec: Normal Business Hours
  • Thu 24th Dec: Open until 12pm
  • Fri 25th Dec - Sun 3rd Jan: Closed
Carrier Updates:
Due to COVID concerns in the NSW Northern Beaches & Greater Sydney areas, please expect service delays. All deliveries to these areas will automatically default to contact less (Authority to Leave)

We will be working closely with carriers and will provide updates as often as we can. ​
14 DECEMBER 2020 UPDATE
Current heavy rainfall and cyclonic weather conditions are causing flooding across Northern NSW and South East QLD, resulting in road closures and service delays in these areas.

Our partner carriers have advised this will affect both pick-up and delivery within these areas for most of this week.

We will be working closely with carriers and will provide updates as often as we can. ​
 
08 DECEMBER 2020 UPDATE

The record-high surge in online sales have placed increasing demand across carrier networks in the last week.

Here are the key updates:

  • Due to a surge in delivery volumes from the recent Cyber Weekend, all partner carriers are experiencing delivery delays on most delivery lanes
  • CouriersPlease has advised of a significant backlog of delivery volumes to and from Sydney following Cyber Weekend. This is expected to cause delays of up to 4-5 business days. To tackle this, CouriersPlease have expanded their team at the Sydney depot and are allocating volume to their 3PL provider.
  • Fastway has reported processing delays in their Adelaide deport due to a backlog from Adelaide's lockdown and increased volume from the Cyber Weekend.
  • With delivery volumes at an all-time high, we recommend booking orders that need to arrive by Christmas, at least 3 days ahead of current cut-off dates.