Help & FAQ
Ordering
Are PSG products covered by a warranty
Pro Sports Group strives to provide only high value premium quality products to its customers. Hence, all our products are covered by a 12 month warranty, which includes free onsite pickup and replacement in case of any major fault. If you have any questions related to the warranty of any product purchased online from PSG, you can send us an email at info@prosportsgroup.com.au and our customer service representatives will resolve your queries.
I am from an academy and want to order products, do you offer discounts?
Pro Sports Group always seeks to develop long term partnership with academies and training centers that groom the budding talents in the realm of sports. In an endeavor to contribute towards the development of future sports stars we try to promote our products to all levels. If you are looking to order equipments or accessories for your training camp or academy, please contact us via email at info@prosportsgroup.com.au
I want to customize an order with printing or stitching, is this possible?
Pro Sports Group offers personalization option for certain products. If you want to customise your order, kindly send in a request with details of your order at info@prosportsgroup.com.au and our customer service representative will get back to you with possible options and a quote for your custom order.
Can I place an order over the phone?
Pro Sports Group tries to make shopping experience as smooth and convenient as possible for the customers. Therefore, we provide the option place order over telephone as well. Simply email us at sales@prosportsgroup.com.au and our friendly team members will get in touch with you to process your order.
Can you rush my order?
We try to deliver the products as soon as possible however if you wish to speed up the process just let us know. Contact us at sales@prosportsgroup.com.au and tell us your desired date of delivery. Please note additional shipping charges may apply for express delivery.
What are the payment options?
You can easily make payments for your purchases either through PayPal or via credit cards. At Pro Sports Group, we accept all major credit cards.
Is there a minimum order quantity?
There is no minimum order requirement at Pro Sports Group.
Delivery
Does PSG deliver only in Australia and globally?
Pro Sports Group is not bound by boundaries and provides services domestically as well as globally. If you do not reside in Australia and are interested in our training gears and accessories, kindly email us the product details along with your country and we will get back to you instantly with a quote on delivery charges and time. Send an email at info@prosportsgroup.com.au.
How much will it cost to deliver multiple items?
Pro Sports Group is delighted to offer exciting discounts on bulk purchase. We can put together a custom training pack for you as per your requirements or you could select the training gear and get in touch with us to avail discounts. Send us an email at info@prosportsgroup.com.au along with the details of products you want to order and we will get back to you immediately with a quote.
How long will it take to receive my order?
We try to deliver the orders as soon as possible. Delivery may take around 5 to 10 days from when you place the order. If you wish to speed up the delivery or have any other queries please feel free to get in touch with us at info@prosportsgroup.com.au.
Can I track my order online?
All the orders are dispatched within 48 hours of receiving the order and delivered within 5 to 10 working days. You can easily know about your order status by visiting our track my order page. For additional information you can also get in touch with us via email. Please send your queries at info@prosportsgroup.com.au.
Can you ship to a PO Box?
We do not recommend deliveries to a PO Box since customers are required to sign a receipt on receiving the order. Kindly provide a residential or business order where your order can be shipped.
How is delivery charged?
Pro Sports Group offers cheapest and fastest delivery through our trusted carriers. The cost of delivery is based upon the weight of the items and the specified shipping destination.
Products
Are PSG products covered by a warranty?
Pro Sports Group strives to provide only high value premium quality products to its customers. Hence, all our products are covered by a 12 month warranty, which includes free onsite pickup and replacement in case of any major fault. If you have any questions related to the warranty of any product purchased online from PSG, you can send us an email at info@prosportsgroup.com.au and our customer service representatives will resolve your queries.
I want to customize an order with printing or stitching, is this possible?
Pro Sports Group offers personalization option for certain products. If you want to customize your order, kindly send in a request with details of your order at info@prosportsgroup.com.au and our customer service representative will get back to you with possible options and a quote for your custom order.
What can be customised with our team or school logo?
Customisation option Is available for Pro Bench Seat Covers and SAQ. Kindly email us all your requests at info@prosportsgroup.com.au.
Returns or Exchange
What is your return and exchange policy?
In case you are not happy with the satisfied with the product due to a major fault or if it doesn’t meet the specifications as mentioned on the site, please get in touch with us. Send us an email at sale@prosportsgroup.com.au and our team will address your concerns as soon as possible. We offer free return and replacement although delivery charge is non-refundable. Customers are also given an exchange option. Please read our Return policy for detailed information.
I may need to claim within the 12 month warranty period, what is the process?
In case you encounter an issue with your product, which is still within the warranty period, kindly get in touch with us at sales@prosportsgroup.com.au. Kindly mention the invoice number of the product along with the issue in your email and we will try our best to resolve the problem as soon as possible.
What if my delivered items have been damaged?
Pro Sports Group delivers all the products through a selection of trusted carriers and ensures that the products are carefully packed to prevent any damage during transportation. However, if you receive a damaged product kindly get in touch with us immediately. Email us at sales@prosportsgroup.com.au and we will provide a replacement at the earliest.