- All
- Ordering
- Delivery
- Products
- Returns or Exchange
Need Help?
If you have an issue or question that requires immediate assistance get in touch via live chat or our contact page.
If we aren’t available, drop us an email and we will get back to you within 1 business day.
support@profootballgroup.com.au
Ordering
We understand that plans can change. While all orders are final by default, we do assess cancellation requests on a case-by-case basis.
Here’s what you need to know:
1: What if I cancel before my order is shipped?
You may cancel before your order is booked for shipment. A cancellation fee applies to cover processing costs:
- 5% for card payments
- 10% for Buy Now, Pay Later methods (e.g. AfterPay, Zip Pay)
Shipping fees are fully refunded.
Your refund = Order total – Cancellation fee.
Alternatively, you can request store credit (valid for 12 months) for the full order amount.
2: What if I cancel after my order has shipped?
An order cancellation fee applies:
- 10% for Buy Now, Pay Later payments
- 5% for other payment methods
- 5% restocking fee applies
- Shipping fees are non-refundable.
If the parcel has already been picked up by the courier, the order cannot be intercepted. You can return the item at your own cost. All returns are subject to inspection to ensure the product is in its original, resaleable condition.
Your refund = Order total – Cancellation fee – Restocking fee – Original shipping cost.
Alternatively, you can opt for Store Credit (valid for 12 months) for the total order amount minus shipping fee and restocking fee.
Delivery
Products
Externally, both types look the same and have the same high-quality plastic tubes, connectors, net, and attachments. The only difference is in assembly:
- With bungee: The crossbar and side posts are pre-connected with an elastic cord inside the tubes. This makes assembly quicker and easier—just click the parts together using the locking button.
- Without bungee: Each part needs to be located and connected individually, which takes a bit more time.
Returns or Exchange
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This can happen if the delivery address is incomplete or incorrect, or if no one is available to receive the parcel and the delivery instructions (e.g. calling card) are not followed.
We’ll contact you to confirm how you’d like to proceed. Your options are:
-
Reship the Order
You can choose to have the order sent again.
You’ll need to cover:
- The RTS (return to sender) fee
-
The reshipping cost
-
Cancel the Order and Request a Refund
If you’d prefer to cancel the order and receive a refund, the following fees apply:
- Order Cancellation fee - either 10% fee for Buy Now, Pay Later payments (e.g. AfterPay, Zip Pay), or 5% fee for card or other payment methods
- 5% restocking fee
- RTS shipping fee
- Original shipping fee is non-refundable
Your refund = Order total – applicable fees above.
-
Cancel the Order and Request Store Credit (valid for 12 months)
If you’d prefer store credit instead of a refund, the following fees apply:
- 5% restocking fee
- RTS shipping fee
- Original shipping fee is non-refundable
Q: What if I don’t respond in a Return to Sender (RTS) situation?
If a parcel is returned to us without a pre-approved return authorisation (e.g. Return to Sender from our Shipping Partner), we will contact you for your instructions. If we do not hear from you, we’ll send a reminder after 10 business days.
If we don’t hear from you after that, no further follow-ups will be made. The returned stock may be disposed of or resold at our discretion.