Return Policy
RETURN POLICY
Pro Football Group strives to delight its customers by providing quality products and customer service. We endeavour to satisfy our customers but in spite of our best efforts some errors might happen. In case you receive a faulty product or something you did not order, we will accept the return and replace the order.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or or a full refund for a major failure. You are also entitled to have the goods repaired or receive replacement for failed parts if the goods fail and the failure does not amount to a major failure (subject to wear and tear provisions). Failures due to improper use or lack of care are not eligible for a claim.
As our products are often used outdoors, some cosmetic imperfections may occur over a period of time (e.g. due to exposure to sun and/or rain). Such cosmetic issues and any other imperfections (e.g. scratches) do not affect the product's usability and are not eligible for a claim.
We are not liable to accept a return simply if you change your mind. At the same time our store managers may, solely at their discretion, decide to offer an exchange or store credit in this situation. Customers are requested to return the product in its original new condition with original packaging along with a proof of purchase.
DAMAGES OR MISPICKS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
RETURN/EXCHANGE
Return or Exchange requests must be initiated within 28 days of receiving the original order.
Faulty goods that cannot be repaired can be returned for full credit or exchange.
Refund will not be provided for change of mind.
Shipping costs are non-refundable and all return shipping costs are the customer's cost.
We take all reasonable steps to work with the courier companies to ensure the parcel is delivered, however we are not responsible for courier delays and do not have any control on delivery dates, therefore no refunds or returns will be accepted for these circumstances (unless the parcel is deemed as lost in transit by the courier).
Goods must be received and inspected by our return team prior to any refunds or exchanges can be processed. Please note that this can take 3-5 business days once the goods are received at our warehouse.
In the event where an item is returned in an unsuitable condition, we will inform you and the refund request will be rejected. We can return the item back to you at your cost.
Refunds (if approved) are processed to the original payment method at the price at which you purchased the item less any applicable fee (e.g. restocking fee, etc.)
It is the responsibility of the customer to ensure that the returned products reach our warehouse safely. We request the customers to pack the goods properly so that they are not damaged in transit and hold on to the tracking details.
We do not take responsibility for items returned to us by mistake or without a prior return authorisation from us.
No claim will be processed on new products where packaging (including tags, etc.) has been damaged and the product is not in saleable condition.
Due to hygiene reasons, no returns or exchanges are accepted on Clothing & Undergarments.
REQUESTING A RETURN
To request a return, please contact our customer support at support@profootballgroup.com.au
All claims must be supported with photo and/or video evidence when submitted, along with proof of purchase.
Customer Support must issue you with return approval by providing you with Return Authorisation Number.
We have the right to reject any product that arrives to our warehouse without notice or prior approval. The return of this product will be the responsibility of the customer.
