Pro Football Group strives to delight its customers with high value products and exceptional customer service. We leave no stone unturned in an endeavor to satisfy our customers but in spite of our best efforts some errors might happen. In case you receive a faulty product or something you did not order, we will accept the return and replace the order.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure (subject to wear and tear provisions).
We are not liable to accept a return simply if you change your mind. At the same time our store managers may, solely at their discretion, decide to offer an exchange or store credit in this situation (please refer Terms of Exchange section below for more information). Customers are requested to return the product in its original new condition with original packaging along with a proof of purchase.
Terms of Return:Return requests must be initiated within 28 days of receiving the original order.
- Shipping costs are non refundable and all return shipping costs are the customer's cost.
- Pro Football Group is not responsible for courier delays and do not have any control on delivery dates, so therefore no refunds or returns accepted for these circumstances.
- Goods must be received and inspected by our return team prior to any refunds or exchanges can be processed. Please note that this can take up to 10 business days once the goods are received at our warehouse.
- In the event where an item is returned in an unsuitable condition, we will send it back to you and the refund request will be rejected. Customer will be liable for postage to return the item to the customer. Item will be returned to the address provided in the original order.
- Refunds are processed to the original payment method at the price at which you purchased the item.
- It will be the responsibility of the customers to ensure that the returned products reach our warehouse safely. We request the customers to pack the goods properly so that they are not damaged in transit and hold on to the tracking details.
- Pro Football Group do not take responsibility for items returned to us by mistake.
- Products must be returned in the original box or bag that the item arrived in.
Terms of Exchange:
- The exchange request should be initiated within 28 days of receiving the order.
- Customers can exchange their initial order as long as the item is new and unopened. Additionally, the price of the new item must be the same as the price at which you bought the original product or the difference in price will need to be paid prior to the new item being shipped.
- All return shipping costs are the customer's cost.
- Customers will be charged warehouse handling and restocking fee (typically $10).
- Customers will be charged reshipping fee for the new item to be shipped.
- The replacement order will be shipped to the default delivery address mentioned on your account/ on the original order. If the shipping address is required to be changed then it is the customer's responsibility to contact our support team to advise the new shipping address.
- Customers will be provided a store voucher in case the new item that they have ordered as an exchange item is out of stock. The value of the store voucher will be equal to the price (after discount, if applicable) of any product(s) being exchanged less warehouse handling & restocking fee.
- To request a return, please contact our customer support at firstname.lastname@example.org
- All claims must be supported with photo and/or video evidence when submitted, along with proof of purchase.
- Customer Support must issue you with return approval by providing you with Return Authorisation Number.
- Pro Football Group have the right to reject any product that arrives to our warehouse without notice or prior approval. The return of this product will be the responsibility of the customer.