We are aware that several regions in Queensland are currently experiencing severe flooding. Our thoughts are with the communities affected, and we hope everyone stays safe during this difficult time.

Due to flooded roads and transport disruptions in parts of Queensland, courier networks across Australia are experiencing some delays. This may impact the transit time for certain deliveries, particularly those travelling to or through affected regions.

Orders are continuing to be dispatched from our warehouse as normal, however some deliveries may take longer than usual while courier companies work through weather-related disruptions.

We appreciate your patience and understanding while transport networks return to normal operations.

We are currently monitoring extreme weather events across parts of Australia, which may impact deliveries to some regions. While our warehouse operations remain unaffected, safety-related disruptions implemented by courier networks may result in delays to orders destined for affected areas.

Current Areas of Impact:

Victoria – Bushfires

Active bushfires across parts of regional Victoria, particularly in north-east, central and western districts, have resulted in road closures and restricted access in some communities. Deliveries to these areas may experience delays or temporary suspensions while conditions remain unsafe.

Victoria – South-West Flooding

Heavy rainfall and flash flooding in south-west Victoria, including parts of the Great Ocean Road and surrounding river catchments, have disrupted transport routes and local infrastructure. This may impact delivery timeframes to affected regional locations until roads are fully accessible.

Queensland – Storms & Flooding

Ongoing storm activity and flooding linked to recent tropical weather systems continue to affect parts of Queensland. Some regional transport corridors remain impacted, which may result in longer than usual delivery times.

Our delivery partners — Australia Post, Toll Group and CouriersPlease — are prioritising the safety of local communities and delivery staff. Services will resume or normalise as soon as it is safe to do so.

If your order is travelling to an affected area, we recommend checking your tracking link for the most up-to-date information. Our customer support team is also available should you require assistance.

Our thoughts are with the communities, families, emergency services and volunteers impacted by these events. We appreciate your patience and understanding during this time.

1. Order Fulfilment & Holiday Dispatch

As we enter the busiest time of the year, please note that slight delays may occur with order fulfilment. Our warehouse team is working 7 days a week, and we aim to dispatch all orders within 1–2 business days.

Orders over 10 units or items classified as bulky may need extra handling time. We’ll email your tracking information as soon as dispatch is completed.

Shipping providers have now issued their Christmas delivery cut-off dates, and while we dispatch orders quickly from our Melbourne warehouse, we encourage customers to place orders as early as possible to avoid any delays.

Christmas Shipping Cut-Off Dates:

• WA, NT, QLD, TAS – 11 December
• NSW, ACT, VIC, SA – 17 December

2. Store Trading Hours (AEST)

• Mon, 22/12 - Tue, 23/12: 10am-6pm
• Wed, 24/12: 10am-4pm
• Thu, 25/12: Closed
• Fri, 26/12 - Wed, 31/12: 10am-4pm
• Thu, 01/01: Closed
• Fri, 02/01 - Sun 04/01: 10am-4pm
• Mon, 05/01 onwards: Usual Trading Hours

3. Customer Support – Extended Holiday Hours

To better support you throughout the holiday period, our Customer Support Team is now operating with extended availability, including weekend support.

• 9:00am – 6:00pm AEST weekdays
• 
  9:00am – 4:30pm AEST weekends
  

We’re receiving a higher volume of calls, emails, and chats, and our team is working hard to assist everyone promptly. We appreciate your patience during this peak period.

Severe storms and flooding in NSW are causing transport issues, power outages, and evacuation orders in some areas. Emergency services are responding, and conditions may continue to affect the region.

Shipping delays are expected, especially in affected areas. We’re working with our delivery partners to get your orders to you as safely and quickly as possible. Thanks for your patience.

Severe flooding across New South Wales, including the Central Coast region, has led to significant disruptions in transportation and delivery services.

Given the current conditions, customers in the Central Coast NSW area may experience delays in order delivery. While specific timeframes may vary, delays of several days are possible as services work to resume normal operations.

We appreciate your understanding and patience during this time. If you have any questions or need assistance with your order, please contact our customer service team.